Terms and Conditions

• All customers must read, understand and agree to abide by the ‘Conditions of Access’ to the Reservoir, as set out by SA Water. These can be found on the Reservoirs SA website at reservoirs.sa.gov.au
• Life jackets- are compliant with Australian standards and current legislation and must be worn at all times.
• Kayak capacity and weight restrictions are in place to ensure safety and these are not to be exceeded.
  • • Single (Striker) – 1 person kayak – maximum 120kg
    • Double/ Family (Oceanus) – seats up to 2 adults and 1 child under 10 years – maximum total weight 200kgs.
• Children under 10 years old must ride in the double/family kayak with an adult.
• Children aged 10 – 18 who ride in a single kayak, must be competent using the kayak and equipment and supervised by an adult at all times.
• Unsupervised children will be removed from participating with no refund provided.
• Participants must remain seated at all times when aboard the kayaks. Standing up in the kayak is not permitted while on the water, with the exception of boarding and exiting the vessel.
• No swapping from one kayak to another is allowed while out on the water.
• When booking kayak hire, our customers select the length of time of their booking. All kayaks and equipment are to be returned on time and in the same condition as they were on collection.
• Damage to kayaks and/or equipment must be reported to Wild Pack Kayaks immediately on return.
• Lost equipment may incur penalties to the hirer.
• If wanting to extend your length of hire time mid booking, customers must contact Wild Pack Kayaks prior to the scheduled return time to request this. Extension approvals will be subject to booking availability, at the discretion of Wild Pack Kayaks and must be paid for immediately on return of the kayaks.
• Penalties apply for kayaks and equipment that are not returned on time. If returned more than 15 minutes after the predetermined due time of return, the Customer will be charged an additional hour’s rental based on current prices. (Note- wind and weather conditions will be taken into consideration and this decision will be made at the discretion of Wild Pack Kayaks).
• The Customer is to make reasonable attempts to contact Wild Pack Kayaks to advise of late return. If no contact is received by the Customer after 15 minutes of the predetermined due time of return, Wild Pack Kayaks will attempt to call the Customer on the number provided when signing the Waiver. If contact is not made and Wild Pack Kayaks staff do not have a visual on the Customer, Wild Pack Kayaks will be forced to initiate the Emergency Response Procedure for ‘Non return of Kayakers’, which may result in additional costs to the Renter.
• Cancelations due to weather – Operating times are subject to weather (as per our Weather and Cancelation policy). We do not operate in weather that is dangerous, high risk or that we deem as inappropriate for kayaking. If Wild Pack Kayaks cancels your session due to weather, we will provide a full refund.
• We take no responsibility for your personal items. We cannot look after your items if left on the shore as we cannot guarantee their safety.
• Clean footprint policy – Food and drinks can be taken on the kayaks, however we ask that all rubbish is to be kept on the vessel until you return. We will collect your rubbish and dispose of it for you at the end of the day, within reason. Excessive amounts of rubbish we will ask you to dispose of offsite.
• Glass bottles are not permitted on board the kayaks as these may break and cause hazards.
• No illicit drugs, alcohol or smoking is permitted.
• Minimise contact with the water to avoid water contamination. There is to be no bodily contact with the water past knee deep and preferably little to no contact at all, with the exception of launching and exiting the kayaks.
• If fishing, you must have current permit and abide by the rules set out by SA Water.
• Customers must comply with signage and any verbal directive given by SA Water.
• Be respectful of the environment and be mindful not to cause damage to the surroundings, including vegetation, wildlife and habitats.
• Act in a responsible manner and be respectful and considerate of other visitors and behave in a manner that does not interfere or impact the quality of anyone else’s time at the reservoir. We are all here to have a fun time!